SUIVIExtensionPrivacy Policy

1. Introduction

Welcome to SUIVI ("we," "us," "our"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (suivi.social), our Chrome Extension, and our web dashboard (collectively, our "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that falls into three main categories: information you provide to us, information we collect automatically, and information we collect from third-party platforms.

2.1. Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, and password.
• Profile & Business Information: During the onboarding process, we may ask you to provide your Instagram username, business type (e.g., creator, business, agency), business category, audience location and language, and relevant keywords for your niche.
• Payment Information: When you subscribe to a paid plan, your payment information is processed by our third-party payment processor (our "Merchant of Record"). We do not directly store your credit card details.

2.2. Information We Collect Automatically

• Usage Data: We automatically collect information about your interactions with our Services, such as the features you use, the pages you visit, the profiles you analyze, and the time and date of your activities.
• Device and Log Information: We collect information from your device, including IP address, browser type, operating system, and other technical data.
• Cookies and Similar Technologies: We use cookies to operate and administer our Services, gather usage data, and improve your experience.

2.3. Information We Collect from Third-Party Platforms (e.g., Instagram)

This is a critical part of our service, and we want to be completely transparent about it.

• Publicly Available Information: Our Services analyze data that is publicly available on social media platforms. This includes information from public profiles, such as follower counts, public post content, and engagement metrics (likes, comments). This is information that any person can access by browsing the platform.

What We DO NOT Collect: We never access, collect, or store any non-public information from any third-party platform. This includes private messages (DMs), content from private profiles, or your social media login credentials.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Our Services: To operate, maintain, and enhance our platform, including personalizing your dashboard, providing you with analytics, and developing new features.
• To Communicate With You: To respond to your comments and questions, provide customer support, and send you important service-related notices. We may also send you marketing communications, which you can opt out of at any time.
• For Security and Compliance: To protect our Services, prevent fraud, and enforce our Terms of Service.
• For Research and Analytics: To understand how our users interact with our platform, we use aggregated and anonymized data for research purposes to improve our service. We do not sell your personal data to third parties.

4. How We Share Your Information

We do not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share information with third-party vendors and service providers that perform services on our behalf, such as cloud hosting (e.g., AWS), payment processing, and customer support.
• Legal Requirements: We may disclose your information if required to do so by law or in good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or in urgent circumstances to protect the personal safety of users of the Services or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. However, no internet-based service is 100% secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Data Protection Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal information:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). To make a request regarding any of these rights, please contact us.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, or country, where the data protection laws may differ from those in your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us.